Book Navigation

SHIPPING & RETURNS

CONTACT US

Address:12256 William Penn Hwy
Suite A
Huntingdon PA 16652
Fax: 814-643-9470
info@allprogrills.com

General Information & Pricing We do our best to make sure the correct photo, price, and copy are shown. CHP, Inc. - Heat Division reserves the right to charge the correct price, to ship the correct item or to correct the mistake. We reserve the right to limit quantities on any orders. All orders are subject to approval prior to shipment. Once an order ships, it cannot be cancelled. If an incorrect address is provided, you will be charged any extra fees accumulated. Product specifications are subject to change without notice. Be sure to verify product information before you purchase.

Shipping Details Orders will ship within 48 hours of receipt and can be shipped within the Continental U.S. only. All small items will be shipped via Parcel Post or UPS. Larger items will ship via freight LTL service. We reserve the right to choose which freight carrier to use. Please note that we do not control the shipping companies, therefore once a shipment is in the hands of the delivery company, we cannot change an address, specify delivery on a certain day or control transit times. All larger shipments that are shipped via a freight carrier will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, Allprogrills.com cannot be held responsible for damages that may occur. Addresses that are determined to be “residential” may incur additional shipping fees. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.

Allprogrills.com is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. In-home delivery is neither implied nor offered without additional charge, and is not necessarily available in your area. We are able to ship small items to an APO/FPO address. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If any additional charges will be involved, we will contact you prior to shipping so you may update your shipping address if needed.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

Delivery Inspection Required Please be sure to inspect all packages at time of delivery. If damage is apparent, please be sure to note this on the delivery receipt. If product damage is visible, do not accept the package. The carrier is responsible for ensuring your order is delivered in good condition. If hidden damage is found, you have 3 business days to call us at 1-800-776-9425 to report any damages.

Freight Delivery If you authorize the freight company to leave freight without a signature, Allprogrills.com and CHP, Inc. - Heat Division cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

If anything is missing - Be sure to note this on the delivery receipt before you sign. Example: "Received 4 of 5 pieces" - Call us at 1-800-776-9425 immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them. Inspect the packaging for external damage.

If you notice exterior damage - Open the box and inspect for concealed damage before signing the delivery receipt. - If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note “damaged” on the delivery receipt, call us immediately at 1-800-776-9425. If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible. - Note any damages to the packaging or products on the delivery receipt by specifically writing the word “Damaged” before signing. - Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition. - If there is no visible external damage, please sign for your freight. - Please inspect your items for concealed damage immediately upon receipt.

You have 3 business days to call us at 1-800-776-9425 to report any damage. If you have any questions, please feel free to contact us at 1-800-776-9425.

RETURN POLICY In order to return or exchange a part or product, you must call us directly to report your claim. Please Dial: 1-814-643-1775 for further assistance. If approved, a return authorization number (RGA#) will be assigned. This number must be clearly marked on the outside of the returned package. All returns must be shipped freight prepaid.

CHP, Inc. - Heat Division offers no refunds on any repair or replacement parts that have been installed or used by the end user or any contracted individual. It is the sole responsibility of the customer to insure that any parts purchased are the correct parts needed.

No returns will be accepted on any repair parts after 30 days from the date of purchase. Any order refused by the customer after the product has been shipped is subject to a 25% restocking fee and the customer is responsible for shipping charges to and from their delivery address.

Any item received damaged or with parts missing must be reported to us within 3 days of delivery.

SECURITY All transactions are being placed on a secure site and information will be held in the strictest confidence.

SALES TAX Pennsylvania residents will be charged 6% sales tax on their order.

TERMS & CONDITIONS CHP, Inc. - Heat Division presents the information on this website as a service to its customers and other Internet users. CHP, Inc. - Heat Division makes no warranty or guarantee concerning the accuracy or reliability of the content of this site or other sites to which this site links. Any unauthorized downloading or distribution of any copyrighted material from this site or from sites to which this site links, without the copyright owner's permission, is strictly prohibited.

You should assume that everything that you see or read on this site is copyrighted unless otherwise noted and may not be copied, reproduced, distributed, modified, published, downloaded, posted, or transmitted in any way, without the prior written consent of CHP, Inc. - Heat Division or other copyright owner, EXCEPT: You may print copies of the material for your personal, noncommercial use only, provided that you do not delete or change any copyright, trademark, or other proprietary notices. Unless otherwise indicated, all marks displayed on CHP, Inc. - Heat Division Internet site is subject to the trademark rights of CHP, Inc. - Heat Division. Modifying, distributing or using for any purpose the material of this site which is copyrighted or otherwise protected under intellectual property laws directly violates CHP, Inc. - Heat Division intellectual property rights. The material contained in this website is copyrighted, is protected by worldwide copyright laws and treaty provisions, and is provided for lawful purposes only.

CHP, Inc. - Heat Division makes no warranty or guarantee concerning the accuracy or reliability of the content at this site or other sites to which the site links. All information concerning products is based on current information at the time. CHP, Inc. - Heat Division reserves the right to make changes at any time, without notice, to the information contained on this Internet site, including without limitation. CHP, INC. - HEAT DIVISION DOES NOT WARRANT THAT THE WEBSITE SERVICE WILL BE UNINTERRUPTED OR ERROR- FREE OR THAT ANY INFORMATION, SOFTWARE OR OTHER MATERIAL AVAILABLE ON OR ACCESSIBLE THROUGH THE WEBSITE IS FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS. THIS EXCLUSION OF IMPLIED WARRANTIES MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. UNDER NO CIRCUMSTANCES SHALL CHP, INC. - HEAT DIVISION BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES THAT RESULT IN ANY WAY FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR YOUR RELIANCE ON OR USE OF INFORMATION, SERVICES OR MERCHANDISE PROVIDED ON OR THROUGH THE WEBSITE, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION, OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE. THIS EXCLUSION ON CONSEQUENTIAL AND INCIDENTAL DAMAGES MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES. CHP, Inc. - Heat Division's total liability to you for all losses, damages, and causes of action (in contract, tort (including without limitation negligence), or otherwise) will not be greater than the direct incremental amount, if any, you paid specifically to access this site. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD CHP, INC. - HEAT DIVISION HARMLESS FROM ANY AND ALL LIABILITIES, COSTS, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, RELATED TO ANY VIOLATION OF THESE TERMS AND CONDITIONS BY YOU.